Getting started with running a community transport service

Setting up a new organisation

If you're starting from scratch, your local Council for Voluntary Service (CVS) can help with:

• choosing between a not-for-profit organisation or social enterprise
• drafting a constitution
• understanding insurance and legal responsibilities
• recruiting and managing volunteers
• finding funding opportunities
• accessing training and safeguarding resources
• navigating DBS checks and other compliance requirements

Governance and decision-making

Good governance is essential for running a safe, sustainable, and legally compliant service. You should:

• form a management committee or board of trustees
• define clear roles (e.g. Chair, Treasurer, Safeguarding Lead)
• hold regular meetings and keep records of decisions
• develop key policies (e.g. safeguarding, complaints, data protection)

The CTA toolkit includes templates and guidance to help you get started.

Partnerships and collaboration

Working with other organisations can strengthen your service and improve outcomes for residents. Consider partnering with:

• local authorities and parish councils
• health and social care providers
• schools and colleges
• other voluntary and community groups

These partnerships can help with funding, referrals, volunteer recruitment, and shared use of vehicles or facilities.