What we offer

At the Hampshire Shared Services Partnership, we empower our partners to support their employees from hire to retire, while delivering transactional finance services to ensure accurate and efficient payments and receipts.

Our expertise, operational excellence, and commitment to being brilliant at the basics make us a robust, resilient, and future-facing partnership.

Our services

• transactional finance – we manage all transactional activities related to Purchase to Pay and Order to Cash. In 2025/26, we transacted £6.8 billion in payments with 96% of invoices paid within 30 days. We also allocated £7.2 billion of customer receipts.
• transactional HR – we handle all transactional activities to support employees across the partnership. From processing leave and sickness to providing a digital learning environment and supporting restructures, we ensure seamless HR operations
• payroll and pensions – we provide an exceptionally accurate payroll service. In 2025/26, we processed nearly £2 billion in payroll payments with a 99.8% accuracy rate. Our expertise in this area is demonstrated by our accreditation by the Chartered Institute of Payroll Professionals under their Payroll Assurance Scheme. We also assist our partners as their employees transition into retirement
• recruitment – we provide comprehensive transactional services at all stages of the recruitment journey, from job creation to onboarding. In 2025/26, our team facilitated the hiring of over 6,500 people
• customer contact – our multichannel digital contact model is supported by specialist advisors who are dedicated to resolving customer enquiries efficiently. Over 89% of our customers report high satisfaction with the support they receive

We support our partners with our comprehensive services, deep expertise, unwavering commitment to excellence and commitment to continuous improvement.

Unlocking potential

At the Shared Services Partnership, we're passionate about developing and transforming the technology that underpins our services and supports our Partners.

Our experienced project management professionals and skilled in-house SAP specialists work together to deliver continuous improvement across our technology landscape. Every enhancement is designed to increase efficiency, improve the customer experience and strengthen the resilience, security and scalability of our services.

Following the successful implementation of SAP S/4HANA, we now have a modern, secure and resilient platform that provides a strong foundation for the future. As Local Government Reorganisation (LGR) and Devolution reshape the public sector landscape, our ambitious roadmap to 2030 will help ensure our services, systems and operating model are ready to support change while continuing to deliver value across the Shared Services Partnership.

Hampshire Shared Services Partnership: Delivering Efficiency and Resilience

The Hampshire Shared Services Partnership was established to enhance efficiency, resilience and capacity among like-minded public sector organisations that share our core values.

We prioritise simplicity and ensure that our customers are at the heart of everything we do. Our intuitive tools empower users to self-serve, making their experience seamless and efficient. We operate a standardised SAP model wherever possible and, following the successful implementation of SAP S/4HANA, now have a modern, secure and scalable platform that will support our Partners through future transformation, including Local Government Reorganisation and Devolution.

Our key design principles include:

• high trust model – we empower our employees by passing on responsibility and accountability wherever possible, fostering a culture of trust
• optimised self-service – we continuously strive to enhance self-service capabilities, making it easier for users to access the services they need
• simplified processes – we aim to simplify processes wherever possible, reducing complexity and improving clarity
• best practice reflection – our processes and policies reflect industry best practices, ensuring we remain at the forefront of innovation
• standard portal and mobile ESS solution – users can access our services through a standard portal and a mobile Employee Self-Service (ESS) solution, providing flexibility and convenience