What we offer

At the Hampshire Shared Services Partnership, we empower our partners to support their employees from hire to retire, while delivering transactional finance services to ensure accurate and efficient payments and receipts.

Our expertise, operational excellence, and commitment to being brilliant at the basics make us a robust, resilient, and future-facing partnership.

Our services

• transactional finance – we manage all transactional activities related to Purchase to Pay and Order to Cash. In 2024/25, we transacted £9.7 billion in payments and paid 97.8% of all valid invoices within 30 days
• transactional HR – we handle all transactional activities to support employees across the partnership. From processing leave and sickness to providing a digital learning environment and supporting restructures, we ensure seamless HR operations
• payroll and pensions – we provide an exceptionally accurate payroll service. In 2024/25, we processed over £2 billion in payroll payments with a 99.8% accuracy rate. Our expertise in this area is demonstrated by our accreditation by the Chartered Institute of Payroll Professionals under their Payroll Assurance Scheme. We also assist our partners as their employees transition into retirement
• recruitment – we provide comprehensive transactional services at all stages of the recruitment journey, from job creation to onboarding. In 2024/25, our team facilitated the hiring of over 9,200 people
• customer contact – our multichannel digital contact model is supported by specialist advisors who are dedicated to resolving customer inquiries efficiently. Over 88% of our customers report high satisfaction with the support they receive

We support our partners with our comprehensive services, deep expertise, unwavering commitment to excellence and commitment to continuous improvement.

Unlocking potential

At the Shared Services Partnership, we're passionate about developing and transforming the technology that powers our collaboration.

Our team of seasoned project management experts and skilled in-house SAP technicians work hand-in-hand to continuously enhance our SAP infrastructure. Every technical change we make is designed to boost efficiency, elevate user experience, and minimise the risks associated with manual processes.

With our sights set on the exciting upgrade to S/4HANA in Autumn 2025, we have a clear and ambitious roadmap leading up to 2030. This journey will unlock the full potential of our technological investments, bringing immense benefits to the entire Shared Services Partnership.

Hampshire Shared Services Partnership: Delivering Efficiency and Resilience

The Hampshire Shared Services Partnership was established to enhance efficiency, resilience, and capacity among like-minded public sector organizations that share our core values.

We prioritise simplicity and ensure that our customers are at the heart of everything we do. Our intuitive tools empower users to self-serve, making their experience seamless and efficient. We operate a standardised SAP model wherever possible and are excited to upgrade from SAP ECC to S/4HANA in 2025.

Our key design principles include:

• high trust model – we empower our employees by passing on responsibility and accountability wherever possible, fostering a culture of trust
• optimised self-service – we continuously strive to enhance self-service capabilities, making it easier for users to access the services they need
• simplified processes – we aim to simplify processes wherever possible, reducing complexity and improving clarity
• best practice reflection – our processes and policies reflect industry best practices, ensuring we remain at the forefront of innovation
• standard portal and mobile ESS solution – users can access our services through a standard portal and a mobile Employee Self-Service (ESS) solution, providing flexibility and convenience