Impact of Covid-19 on statutory Registration Services
Following national guidance regarding the coronavirus outbreak, weddings and civil partnerships remain suspended up to and including 14 June 2020. Beyond this date, we await further guidance from government and the General Register Office and will advise customers accordingly.
At the present time we are only able to deal with email enquiries. Please be assured that a member of our Ceremonies Co-Ordination team will respond to any queries raised as soon as possible, this may take some time, please be patient.
Guidance for couples who are due to have their marriage or civil partnership ceremonies during 2020 is set out below. Please see the bottom of this message for which email address to use: this depends on the location of your ceremony.
Ceremonies due to take place between now and 31 July 2020
Please email our ceremonies team to tell us that:
A. You want to move your current booking. This will not incur any additional cost, or
B. You want to cancel without re-booking. The cancellation policy is currently suspended until 31 July 2020 so you will receive a full refund of your ceremony fee, this excludes the non refundable booking fee.
Ceremonies due to take place between 1 August and 30 September 2020
Please wait until after 1 July 2020 to email our ceremonies team with your A or B choice explained above. Moving your current booking may incur a new booking fee. Our team will contact you as soon as possible.
Ceremonies due to take place between 1 October and 31 December
Please wait until 1 September before contacting our ceremonies team with your A or B choice explained above.Moving your current booking may incur a new booking fee. Our team will contact you as soon as possible.
Email addresses to use
Venues around Winchester, Alton and Eastleigh: firstname.lastname@example.org
Venues around Basingstoke, Aldershot & Andover: email@example.com
Venues around South and New Forest: firstname.lastname@example.org
We are currently taking new bookings for 1 October 2020 and beyond, subject to further Government instructions. Our Ceremonies team is working hard to contact couples as soon as possible, please be patient. We thank everyone affected for their support and understanding.
Registering a death
Death registrations are now being provided via the telephone. You can request an appointment to register a death by going online or by calling 0300 555 1392. Once your appointment has been confirmed, you will receive a call from a representative of Hampshire’s Registration Service.
We will need a copy of the Medical Cause of Death Certificate (MCCD) for the registration to proceed. The doctor may have sent this to us electronically or you may have been provided with a hard copy. If the latter is the case, please email a scan or photograph of the certificate to the email address nearest to where you live, as outlined below:
Alternatively, you can hand deliver the certificate through the door of one of our three main offices: Basingstoke, Fareham or Winchester.
CRUSE offer support, advice and information to children, young people and adults when someone dies.
Birth registrations are suspended until further notice.
New parents can register their baby with a GP practice without a birth certificate.
All citizenship ceremonies have now been cancelled and no new bookings are being taken until further Government instruction has been received. Home Office guidance indicates that all applicants will automatically receive an extension of six months in which to attend their ceremony.
You will be contacted as soon as we receive further guidance from the Home Office.
We appreciate your understanding at this very difficult time.
We are currently only able to offer appointments for death registrations and these will be provided by telephone.
Thank you for your patience and support.
Updates from Twitter
Because of the extremely high volume of ceremony customers needing our help, please only contact us if your ceremon… https://t.co/0DIsCZhl8T
For advice on ceremonies and appointments please visit our website #COVID19 https://t.co/wL2fbLZU7k
Looking to book your ceremony? With our TwoGether wedding package , we'll help you create the perfect day you alway… https://t.co/FywJhZwYck