Cancel my enrolment on a class
Withdraw from a class or virtual learning session
- Withdrawals within cancellation period
Once in the Learning Zone, the My Learning Assignments section will appear on the My Learning page. Find the relevant learning item title in your learning assignments. Select the arrow next to the title to expand the Options menu. Select Withdraw.
A Warning Message will appear asking if you want to withdraw from the session. Click Yes.
A Remove window will open. Choose Yes or No depending on whether you want to update your learning plan.
Select a cancellation reason from the drop down list and Submit. You must select an option before proceeding with the withdrawal.
If the course is a charged course, you will be informed of how much will be refunded to your cost centre by withdrawing. Select Yes. There will be a cancellation policy referenced if this is applicable to the course. For charged courses, you may need to contact the learning team and withdraw from the course on the Learning Zone
If Manager approval is not required to withdraw, the withdrawal is now complete and your My Learning Assignments section is updated.
It will either display no enrolment status for the class if item was not removed from the learning plan when the withdrawal took place, or the class will no longer show as assigned if the item was removed during the withdrawal process.
Some withdrawals require management approval (by exception). If Manager approval is in place for the class, then after selecting the cancellation reason and selecting Submit, a message will appear indicating that the course requires approval for withdrawal. The page also displays the approver(s) who will be contacted to approve the request. Select Submit.
The system will send you a pending notification of your withdrawal request, and your Manager an approval notification of your withdrawal request which they will have to action. After your Manager has reached a decision, you will receive either a withdrawal approval notification or a denial notification depending on the decision made.
If your withdrawal request is approved, your My Learning Assignments section is updated. If your withdrawal request is denied, you will remain enrolled on the course.You may want to withdraw from a class but not remove it from your learning plan if you still want to do the course in future. After withdrawal, the class with a no enrolment status in the learning plan will act as a reminder for you to enrol onto future offerings.
- Withdrawals outside of cancellation period
Once in the Learning Zone, go to the My Learning Assignments section. Find the relevant learning item title in your learning assignments. Select the arrow next to the title to expand the Options menu. Select Withdraw.
An error message will be shown to inform you that you cannot withdraw from the course as the withdrawal cut-off date has passed.
You will need to contact the learning team referenced on the item page or on your Information tile on the bottom left of the My Learning page to make a withdrawal request.