School Escorts information for parents and carers

About School Escorts

Hampshire County Council currently employs around 600 School Escorts. School Escorts play a key role in enabling children with Special Educational Needs to attend school. They are responsible for supervising the students and ensuring they are happy and safe on the transport.

To ensure a high quality service, the Council carries out regular checks and risk assessments of the School Escort service. This could involve a member of the Transport Team travelling on a home to school transport service.

If you are interested in becoming a School Escort, please visit Careers with Hampshire County Council, email or phone 01962 845327 for more information.
We do not tolerate any physical or verbal abuse towards School Escorts from parents/carers or children. This may result in the suspension or withdrawal of transport.
The role of a School Escort

School Escorts ensure that a child travels to and from school in a safe environment. They check that seatbelts and harnesses are secure throughout the journey. School Escorts ensure that a child is left in the care of an adult at both the home and school. They communicate with a child in a way that is appropriate to their needs. School Escorts are also trained to carry out emergency first aid if required.

School Escorts are able to:

  • carry important medical information provided by the parent and ensure medical assistance is called if needed
  • notify delays by either reporting to the Transport Team or calling the parent (by prior agreement)
  • are trained throughout their employment to ensure that children receive the best care during the journey

School Escorts are not able to:

  • knock on the door to let parents/carers know they have arrived, as this may leave other children on board unattended
  • wait for a child for longer than 3 minutes (or any length of time at a bus stop), as this may cause delays in arriving at school
  • administer any medication
  • lift children or heavy bags in or out of the vehicle
  • change nappies or soiled clothing
  • change pick up or drop off points without prior agreement from the Transport Team
When we provide an Escort

If required, a School Escort will be provided on SEN transport. This will be based on the needs of the students travelling.

School Escorts are not usually provided on transport serving mainstream schools. An exception is made when a student with Special Educational Needs is sharing the transport and requires one.

School Escorts are not usually provided for Post-16 transport. If the student has an evidenced medical reason to support the need for a School Escort, one may be provided.

For an escorted route, if the School Escort is unavailable and we are unable to find a relief School Escort, the transport may be cancelled and this could be for the full duration of the absence. This may be at very short notice (on the day) and it is then the parent's responsibility to make the travel arrangements whilst the escort is absent."