Hitting the cold spots

Cold home? Expensive bills? Broken boiler?

Battling the heat in your home in summer? Unable to keep cool?

Being too cold in winter or too hot in summer may lead to serious health problems that can affect the young, vulnerable and elderly. These include respiratory diseases, depression, heart disease or stroke.

Contact the Environment Centre today

Sometimes it is difficult to know who to contact or where to begin. Contact Hampshire County Council’s partner charity, the Environment Centre (tEC), to get a wide range of advice and support from the dedicated local Advice Line.

  • 9am to 5pm, Monday to Friday
  • 0800 804 8601
  • Call 023 8033 6172 for landline rates. (May not be free from mobiles.)

Visit the tEC website.

How the Environment Centre can help

The phone advice line is open to all Hampshire residents.

Some services have eligibility criteria. The advisers at tEC will be able to talk through the best possible solution for each caller.

Services include:

  • help to switch your energy provider or tariff to help you save money on your fuel bills
  • signposting and referrals to other organisations, for example benefits and debt advice or 'Safe and Well' visits by Hampshire and Isle of Wight Fire and Rescue Service
  • eligibility checks for the Warm Home Discount and local energy efficiency schemes in winter
  • advice on how to keep cool in the summer heat
  • home visits from our advisers offering advice and practical support
  • support with temporary measures if you are without heating
  • help to access to funding, where available, for boiler repairs and replacements. Delivery and installation are by trusted 'Buy With Confidence' contractors

If you live in a rural area of Hampshire, there are extra resources to help.

If you are aware of a family or individual who is struggling to keep warm and well then please contact us today.

Contact the Environment Centre for reliable information and advice about keeping warm in winter and cool in summer.

Top Tips and other sources of information 

  • Be aware of what energy you are using and where, so you can see where it's possible to save any energy.
  • Use heating and hot water efficiently.
  • Conserve heat through insulation and draught-proofing in the winter - this will also keep your house cooler in the summer.
  • Contact your supplier now if you are struggling to pay energy bills - find out if there's any extra help from them that you can access.

Further information and tips can be found in this article:

Animated videos ‘Tips and Tricks To Get You Started’

There's more information to help if you worry about money issues on our Connect to Support Hampshire website.

The publications below are reference documents required by OfGEM (the Office of Gas and Electricity Markets).