Assessment and Support planning redesign

The Adults’ Health and Care department's new assessment framework was co-produced between February 2018 and July 2019 by a range of operational staff from across the Department and a number of carers and service at several dedicated design sessions. The draft framework was also taken to other groups for comment and feedback from a wider range of service users and staff.

It was positive to have direct involvement of service users and carers. This particularly impacted two key areas:

• Language used in the assessment framework (e.g. no acronyms, using terms such as ‘eating and drinking’, rather than ‘nutrition and hydration’)
• Improvements to processing – it was suggested that people don’t always receive a copy of their assessment and support plan – so this will now be automated. Also impacted changes to process of joint assessment – a separate copy of the carers element of the joint assessment will need to be produced to ensure the carers needs are clearly recorded and addressed

The barriers were being able to put on the events at appropriate times in accessible venues, but we overcame them by working with the service users to ensure they could participate in other ways (via email or phone) if they couldn’t attend the sessions in person.

Back to case studies