Meals on Wheels
Meals on Wheels
We are pleased to announce that the Meals on Wheels service is now being delivered by Health & Independent Living Support (HILS).
You can use the online referral form or phone 0330 2000 103 (option 4).
If you are concerned that a loved one or someone else you know, is or will be unable to feed themselves, you should contact Hampshire County Council who will be able to assess them for eligibility for care support via this contact form.
Who can get meals on wheels
If you live in the Hampshire County Council area (excluding Southampton and Portsmouth), you can choose to receive Meals on Wheels through a service organised by the County Council if you have certain needs.
You must be aged 55 or more, or be 18 to 54 years old and have at least one of the following:
- Dementia
- A learning disability
- A physical disability
- A mental health issue
- A history of substance abuse
You must also meet at least one of the following:
- You struggle to cook for yourself
- You have just come out of hospital
- You have a carer or relative who needs a break from cooking
- You are feeling unwell, either physically or mentally
- You have difficulty shopping for food
Even if you are not eligible to receive Meals on Wheels, HILS may be able to provide you with meals. They can take private clients, including residents of Southampton and Portsmouth City Council areas, but there would be a higher cost involved which will include VAT. Contact HILS for more information using the details below.
Meal options
The meals are provided by our partner company HILS.
You can choose two courses from a menu of starters, mains and puddings for £8.99. A third course can be purchased for an additional £1.59.
A Tea Pack can be delivered at the same time as the lunch time meal and offers a choice of a cream tea or a fresh sandwich, a dessert (including a fruit pot option) and snack for £4.40.
Delivery times
Deliveries are made 365 days a year, between 11.15am and 2.15pm each day.
Prices
The meal prices are subject to change.
Current prices for eligible Hampshire residents are:
| Option | Prices |
| Daily for a two-course lunchtime meal – main hot meal and soup or dessert (extra third course - soup or dessert £1.59) | £8.99 |
| Daily for a three-course lunchtime meal | £10.58 |
| Daily for a Tea Pack – choice of a cream tea or a sandwich, a dessert (including a fruit pot option) and snack | £4.40 |
You must pay for your meals. Payment can be made in the following ways:
| Direct Debit | The easiest and most reliable way to pay. If you would like to arrange a Direct Debit, contact the HILS Support Team on 01962 600468. They will send you a Direct Debit form. |
| Debit/Credit Card (by phone or online) | Payments can be made online by credit or debit card via the HILS website.
If you prefer to pay by card over the telephone, call 0330 2000 103 and select option 4 for Hampshire. Your ID number is the reference you need (eg TEMP12345). This can be found at the top of your HILS bill. |
| Bank Transfer | Sort code: 20-41-12. Account number: 30438413. Account name: Hertfordshire Community Meals Limited. Your reference is the Temp ID number at the top of your Statement of Account. |
| Cheque or Postal Order | Make cheques payable to Hertfordshire Community Meals Limited. Post the cheque to the address on your Request for Payment. Cheques can also be handed to your driver. |
| AllPay | Using AllPay to make payments at your local Post Office or PayPoint outlet is accepted in some circumstances. Contact your local Support Team on 01462 887183 if you would like to be set up with a payment card. |
HILS does not accept cash.
Speak to HILS if you have any questions or concerns about paying for your meals:
- call the HILS Support Team on 01962 600468
- email [email protected].
Contact Citizens Advice on 0800 144 8848 if you need any information and advice about financial support.
- £8.99
- daily for the two course meal
- £4.40
- daily for a Tea Pack
Special needs and services
The driver will be able to cut up the meals, provide a drink, and encourage eating when required. They will also know what to do when they notice a cause for concern.
Hot lunches can be delivered directly to your lunch club at no extra cost. For more information contact HILS directly.
The service can provide special dietary and faith need meals. All meals meet the National Association of Care Catering guidelines and are nutritionally balanced.
Making a change to your current use
If you have an enquiry about the service or need to make a change to the service you currently receive please contact HILS directly:
- email [email protected]
- phone 0330 2000 103 (option 4)
Any meal cancellation has to be received by 10am on the day of delivery, otherwise you may be charged for that day’s meal. You can cancel by telephone, by leaving a voicemail or by email.
