Managing direct payments using a bank account

Using a bank account

If you are using a designated bank account to manage your direct payment, either independently or with support, it is important to maintain clear and organised records.

These records will be looked at during routine reviews to ensure your direct payment is being used appropriately and in line with your support plan.

Examples of useful documentation include:

  • personal assistant timesheets
  • invoices for care services or support
  • proof of payments to HMRC (if you employ staff)
  • receipts for insurance policies related to employment or care
  • bank statements showing direct payment activity
  • any written agreements or contracts with service providers

Keeping thorough records helps ensure your spending aligns with your support plan and avoids delays or queries during reviews of your direct payment.

Accrued direct payments

If you have accrued direct payments in your bank account, or if your circumstances change and you're considering additional support beyond your assessed needs; you should speak with a member of your adult social care team before using any accrued direct payments.

If you manage your direct payment through a designated bank account, either independently or with support, it is important to be aware that this method does not offer the same level of transparency and safeguards as the Virtual Wallet.

While Virtual Wallet information can be reviewed in advance, bank account details are typically reviewed during scheduled reviews of your direct payment. Large balances without clear explanation of accrual may prompt further discussion during these reviews.

Annual reviews

An allocated worker or a member of the direct payment finance team will review the support plan every year and request to see all supporting financial documents relating to your direct payment expenditure.

These checks are part of the County Council’s audit process to ensure that public funds are used appropriately and in line with the agreed support plan. Keeping paperwork organised will help make this process as smooth as possible.

Support with direct payments

If you have any questions about direct payments or require further information, contact the Direct Payment Support Service (DPSS).

The DPSS can not assist with setting up direct payments. To enquire about setting up a direct payment, make a request to the adults' social care team.

Direct Payment Support Service (DPSS)