Frequently asked questions
Report a problem
How do I report a pothole or damaged pavement in Hampshire?
Use our online tool: hants.gov.uk/transport/highways/report-a-problem.
What types of highways issues in Hampshire can I report online?
Potholes, damaged pavements, blocked drains, flooding, broken signs, damaged bollards, overgrown vegetation, faulty street lights, salt bins, and more. Use our online tool: hants.gov.uk/transport/highways/report-a-problem.
Can I upload photos when reporting a highways problem in Hampshire?
Yes, you can attach photos via the online form: hants.gov.uk/transport/highways/report-a-problem
What if I don’t know the exact location of my highways problem in Hampshire?
Provide as much detail as possible: road name, nearby landmarks, junctions, or upload a map screenshot marked with an ‘X’. Use our online tool: hants.gov.uk/transport/highways/report-a-problem.
What happens after I report a defect in Hampshire?
Your enquiry is logged, inspected, and prioritised based on safety criteria. Track progress via hants.gov.uk/transport/highways/statuschecker
Why was my enquiry marked as resolved by Hampshire County Council?
‘Resolved’ means the administrative process is complete, not necessarily that work is finished. Jobs may still be scheduled or passed to contractors. Track progress via hants.gov.uk/transport/highways/statuschecker
Planned Maintenance
What is planned maintenance in Hampshire and how is it different from pothole repairs?
Planned maintenance includes resurfacing, surface dressing, and drainage improvements. Learn more: hants.gov.uk/transport/highways/plannedmaintenance
How are roads chosen for planned maintenance in Hampshire?
Roads are prioritised using condition data, usage levels, safety risk, and engineering judgment. Visit hants.gov.uk/transport/highways/plannedmaintenance for further information.
What is surface dressing and why is it done in Hampshire?
Surface dressing seals the road surface and restores skid resistance, extending road life cost-effectively. Visit hants.gov.uk/transport/highways/plannedmaintenance for further information.
What is jet patching?
Jet patching is a quick, permanent pothole repair using spray injection technology. Visit hants.gov.uk/transport/highways/plannedmaintenance for further information.
How can I check planned works in Hampshire?
Visit the Planned Maintenance page or use the roadworks map: one.network.
Why are grass verges cut at night in Hampshire?
Night-time cutting reduces disruption and improves safety. Visit hants.gov.uk/transport/highways/grasscutting for further information.
How does Hampshire promote biodiversity in roadside verges?
Cutting schedules follow Plantlife guidance to protect wildflowers and pollinators.
Street Lighting
How do I report a faulty streetlight in Hampshire?
Report directly to Enerveo via lightsoninhampshire.co.uk/Public/ReportFault
Who maintains streetlights in Hampshire?
Enerveo maintains and replaces all street lighting on behalf of Hampshire County Council. Visit hants.gov.uk/transport/highways/streetlighting/streetlightmaintenance for further information.
Can I request a new streetlight in Hampshire?
No, due to financial constraints, new streetlight requests are not currently being considered. Visit hants.gov.uk/aboutthecouncil/haveyoursay/consultations/future-services-consultation/street-lighting for further information.
Are streetlights being upgraded to LED in Hampshire?
Yes, Hampshire is rolling out LED upgrades for energy efficiency and reduced maintenance. Visit hants.gov.uk/aboutthecouncil/haveyoursay/consultations/future-services-consultation/street-lighting for further information.
Parking and Obstructions
Who deals with on-street parking issues in Hampshire?
District councils manage on-street parking. Redirect your enquiry to your local council.
Can Hampshire County Council remove vehicles causing obstruction?
No, contact the police via 101 for obstruction issues.
How do you report verge parking damage in Hampshire?
Report verge damage using hants.gov.uk/transport/highways/report-a-problem
How do I apply for parking restrictions in Hampshire?
Parking restrictions require a Traffic Regulation Order (TRO). Learn more: hants.gov.uk/transport/licencesandpermits/roadopening/trafficmanagement
What is the Traffic Regulation Order process in Hampshire?
TROs involve consultation, legal advertisement, and approval. They are resource-intensive and prioritised for safety issues. Visit hants.gov.uk/transport/licencesandpermits/roadopening/trafficmanagement for further information.
Claims and Compensation
How do I claim for damage caused by a pothole on Hampshire roads?
Complete the online form: hants.gov.uk/transport/highways/potholeclaim
Can I claim compensation for inconvenience caused by roadworks in Hampshire?
No, there is no legal basis for compensation under the Highways Act 1980.
How long does a claim take from Hampshire County Council?
The process can take up to 90 days; updates are not provided before a decision. For more information visit hants.gov.uk/transport/highways/potholeclaim.
What evidence do I need for a claim from Hampshire County Council?
Yes, if injury was caused by a highway defect. Use online claim form hants.gov.uk/transport/highways/potholeclaim.
Road Safety and Traffic Management
How do I report speeding in Hampshire?
Contact the police via 101; Hampshire County Council does not enforce speed limits.
Can I request mirrors on the highway in Hampshire?
No, mirrors are not permitted on public highways due to safety concerns.
How does Hampshire County Council prioritise traffic safety measures?
Measures are based on accident data and casualty reduction priorities. Learn more: hants.gov.uk/transport/roadsafety/makingroadssafer
How do I request traffic calming measures in Hampshire?
Submit a request via your local council or parish. Priority is given to sites with proven accident history.
Can I apply for school safety measures in Hampshire?
Yes, schools can apply for safety schemes via the School Travel Planning team.
Winter Service
How do I request a new salt bin in Hampshire?
Apply online: hants.gov.uk/transport/highways/report-a-problem/newsaltbin
How do I report an empty salt bin in Hampshire?
Use hants.gov.uk/transport/highways/report-a-problem
Which roads are gritted in winter in Hampshire?
Priority One routes include major roads, emergency service access, and key bus routes. Visit maps.hants.gov.uk/highwayssaltroutes/ for further information.
How can I check gritting schedules in Hampshire?
Visit the winter service page: maps.hants.gov.uk/highwayssaltroutes/
Can I buy salt from Hampshire County Council?
No, Hampshire does not sell salt to the public.
Events and Licences
How do I apply for a street party or event road closure in Hampshire?
Apply via your district council’s website. Guidance: hants.gov.uk/transport/licencesandpermits/events
How far in advance should I apply for a street party or event road closure in Hampshire?
Apply at least 12 weeks before the event. Visit hants.gov.uk/transport/licencesandpermits/events for more information.
What are the costs for event licences in Hampshire?
Costs vary by district; check your local council’s website.
How do I apply for banners or tables and chairs on the highway in Hampshire?
Apply online: hants.gov.uk/transport/licencesandpermits
Trees and Biodiversity
Can I prune a tree overhanging my property in Hampshire?
Yes, under common law, but only to your boundary and without damaging the tree. Visit hants.gov.uk/landplanningandenvironment/countryside/trees for further information.
Who checks if a tree is protected in Hampshire?
Contact your district council for Tree Preservation Orders or conservation areas.
How do I request tree planting on the highway in Hampshire?
Apply online: hants.gov.uk/transport/highways/report-a-problem/tree-planting
How do I report dangerous trees in Hampshire?
Use the online reporting tool: hants.gov.uk/transport/highways/report-a-problem
Can Hampshire County Council remove trees for shade or TV reception?
No, pruning is only done for safety or damage prevention. Visit hants.gov.uk/landplanningandenvironment/countryside/trees for further information.
Utility Works
Who is responsible for manhole covers in Hampshire?
Usually the utility company; check with your water or telecom provider.
Who manages utility roadworks in Hampshire?
Utility companies are responsible; Hampshire County Council coordinates but does not control their works. Learn more: hants.gov.uk/transport/highways/utilitycompanies
How do I check planned utility works in Hampshire?
Use the roadworks map: one.network.
Who do I contact for complaints about utility works in Hampshire?
Contact the utility company directly; Hampshire only coordinates works.
Highway Extent and Land Ownership
How do I check if land is part of the public highway in Hampshire?
Apply online: hants.gov.uk/transport/searchesrightscharges/highwayextent
How do I buy highway land in Hampshire?
Apply for extinguishment of highway rights: hants.gov.uk/transport/searchesrightscharges/highwayrights
How long does the extinguishment process take in Hampshire?
Typically several months, depending on complexity. Visit hants.gov.uk/transport/searchesrightscharges/highwayrights for further information.
What are the costs for extinguishment in Hampshire?
Fees vary; see details on the application page. Visit hants.gov.uk/transport/searchesrightscharges/highwayrights for further information.