Street light maintenance and services
Streetlight-related services and contact information
Enerveo Contracting
Enerveo are contracted to replace and maintain all street lighting for Hampshire County Council.
Contact details:
- Email [email protected]
When contacting Enerveo for any of the below services, you will be required to provide the road name, town and number of the light. Light numbers are displayed on each post facing the road.
Fault reporting
Lights maintained by Hampshire County Council are labelled with our name and logo, our service provider's name and logo, and a contact telephone number.
To report a fault, use the Enerveo 'Report a faulty street light' form.
Services available
Light shields
Shields can be requested by emailing [email protected].
Please note, there is a charge for this service.
Overgrown vegetation
Where vegetation is blocking a streetlight and is on public land, it is the responsibility of Enerveo to arrange pruning works. However, where vegetation is on private land it is the responsibility of landowner to ensure this is kept cut back.
Relocation of existing street lights
It may be possible to move an existing streetlight a short distance to allow for alterations, such as installation or widening of a dropped kerb access. As the houseowner/resident you will need to apply to Hampshire County Council for a dropped kerb and commission the work before relocation of the streetlight can be considered.
Details of how to apply for a dropped kerb
If you already have conditional consent from Hampshire County Council please submit the form, along with photos of your drive and immediate area to [email protected] for a free quote.
Please note, there is a charge for this service.
Request a new street light
In response to the Council's current financial situation no consideration is being given to requests for additional street lighting.
Attachments to Street Lighting: Festive lighting, Flags etc.
The standard procedure for anyone wishing to install 3rd party equipment on or above the highway is to first seek consent from the County Council.
This can be done online at Apply for a banner consent. If you are looking to use lighting columns then, once you have received conditional consent from HCC, you will then need to apply to the PFI Contractor, Enerveo for their approval.
This can also be done online at https://www.lightsoninhampshire.co.uk/public/General Attachments-Information.aspx
The County Council’s established policy is to promptly remove any unauthorised attachments that pose a risk to highway safety. However, where they do not present a highway hazard or interfere with the safe day-to-day use of the public highway, we will not take any immediate action and instead will deal with the matter as part of normal routine maintenance. This position ensures that our limited frontline highway resources remain focussed on issues that link directly to the safety and serviceability of the road network.
Lighting not maintained by Hampshire County Council
Hampshire County Council and Enerveo do not maintain:
- lights on motorway and trunk roads (Highways Agency)
- lights at military establishments (MoD)
- lights near railway lines and stations (Network Rail)
If you are unsure who maintains the lighting in your area contact us:
- Email [email protected]
Service standards
Our remote monitoring system automatically checks each light every night and reports any faults directly to Enerveo.
For manual units, night inspections are completed approximately every 14 days in the winter and every 28 days in summer.
Hampshire County Council aims to deal with faults promptly and within the following response times:
- for normal faults we aim to attend the site within three business days, and repair the fault, or assess a more involved repair / cable fault. In the latter cases, repairs may take an additional 10 to 35 days to correct
- where there is an electricity supply fault, which is the responsibility of Enerveo, the repair of these faults may take an additional 10 to 35 days to correct
Hampshire County Council also carry out checks to keep all street lights and illuminated signs fully operational and electrically safe:
- planned maintenance, cleaning and visual checks
- every 24 months we carry out a visual, electrical, structural and mechanical inspection to make sure that the lights are in safe working order as well as cleaning the lantern
- illuminated traffic bollards are cleaned three times each year during the winter months
- lamps are generally replaced on block, every two or four years, depending on the type of lamp