Volunteer management

Volunteers are the backbone of many community transport schemes. Recruiting, training, and supporting them well helps build a safe, reliable, and inclusive service.

Recruiting and managing volunteers

To find and support volunteers:

• advertise through your local volunteer centre or using the Royal Voluntary Service’s Volunteering Marketplace
• visit the National Council for Voluntary Organisations (NCVO) for guidance on volunteer management, safeguarding and legal responsibilities
• speak to other local voluntary groups for tips and collaboration opportunities
• ensure all volunteers receive appropriate DBS checks

Best practice includes:

• creating a clear volunteer role description
• offering induction and ongoing support
• recognising contributions through feedback and appreciation
• providing access to training and development opportunities

Safeguarding and inclusion

Volunteers often work with vulnerable passengers, so safeguarding is essential. Your organisation should:

• develop a safeguarding policy and appoint a Safeguarding Lead
• provide training on recognising and reporting concerns
• ensure volunteers understand confidentiality and boundaries
• promote equality, diversity, and inclusion in all volunteer roles

Community Transport Association provides downloadable safeguarding policies and forms.

Driver training

Minibus Driver Awareness Scheme (MiDAS )

MiDAS is a nationally recognised training programme for minibus drivers. It improves safety, confidence and disability awareness.

Many community transport schemes require drivers to hold a current MiDAS certificate.

Training covers:

• safe driving techniques
• passenger assistance
• disability awareness
• legal responsibilities

Driver Skill Scheme 60+

If your scheme uses older volunteer drivers, the Driver Skill Scheme 60+ offers a friendly, confidential driving appraisal.

This helps drivers stay confident and safe on the road and shows that you value your volunteers’ wellbeing.