Report a pothole

Responsibility of Hampshire County Council

Service pressures due to high enquiry and defect volumes

Along with other Highway Authorities across the country, we are currently facing high demand. Therefore, we may take longer than usual to undertake repairs. Our priority is the safety of the highway, and we will prioritise repairs accordingly. Lower priority works on the highway may be delayed but we will continue to undertake scheduled safety inspections.

Progress updates

After reporting the issue, we will only keep you informed of progress if you choose to receive automated updates. If your issue gets significantly worse, let us know by adding a comment to your existing enquiry. Do not report the same issue more than once or contact us for general updates as this will add further pressure to our services.

Our response

A greater proportion of potholes reported are currently being treated with temporary repairs. We’re taking this approach because in the time taken to undertake a permanent repair between 4 and 7 temporary repairs can be completed. Whilst we understand that seeing temporary repairs can be frustrating, this enables us to address any immediate safety risks. A permanent repair can then be considered at a later date.

How to report your issue

To report a highways emergency that poses an immediate risk to the public, call either:

  • Phone 0300 555 1388 (8:30am to 5pm, Monday to Friday)
  • Outside of office hours 101
If you are reporting an issue that is very likely to present an imminent threat to life, serious injury or serious damage to property, please report this emergency by calling 999.

For all other issues, use the following form.

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