If you see a highways issue which needs urgent attention:
- Please report online, below, during office hours (8:30am to 5pm, Monday to Friday)
- Outside of office hours, phone 101
Emergency defects are usually made safe within two hours. These repairs may be temporary with permanent repairs being made later.
Other defects become part of the maintenance programme and are usually repaired within two months.
Larger or more complex works, such as major resurfacing, are generally scheduled separately.