Report a pothole

Responsibility of Hampshire County Council

Adopted roads in Hampshire are regularly inspected for safety defects, with any maintenance requirements identified as part of this process.

In addition to scheduled inspections, we receive around 85,000 enquiries each year. The time we take to respond to a reported highway problem is based on its severity, the risk it poses to highway users and other workload priorities, such as severe weather events.


If you see a highways issue which needs urgent attention:

  • Phone 0300 555 1388 (8:30am to 5pm, Monday to Friday)
  • Outside of office hours, phone 101

What happens next

Your report is recorded on our enquiry system and allocated to your local Highways office responsible for the area in question. In most cases our staff will need to visit the site to make an assessment before taking further action.

Emergency defects are usually made safe within two hours. These repairs may be temporary with permanent repairs being made later.

Other safety defects become part of the maintenance programme and are usually repaired within two months, as per our Highway Inspection Policy.

Larger or more complex works, such as major resurfacing, are generally scheduled separately.

What happens if the County Council is not responsible for a problem

If we are able to, we will pass details of the problem to the person, or organisation, who is responsible.

Reporting non-emergency issues

You can report non-emergency issues online. Submitting a photograph of the immediate surroundings as well as of the issue you are reporting will help our engineers locate the problem.