Report a pothole

Service pressures due to high enquiry and defect volumes

Along with other Highway Authorities across the country, we are currently facing high demand. Therefore, we may take longer than usual to undertake repairs. Our priority is the safety of the highway, and we will prioritise repairs accordingly. Lower priority works on the highway may be delayed but we will continue to undertake scheduled safety inspections.

Will I be updated on progress?

After reporting the issue, we will only keep you informed of progress if you choose to receive automated updates. If your issue gets significantly worse, let us know by adding a comment to your existing enquiry. Do not report the same issue more than once or contact us for general updates as this will add further pressure to our services.

What action will we take?

A greater proportion of potholes reported are currently being treated with temporary repairs. We’re taking this approach because; in the time taken to undertake a permanent repair between 4 and 7 temporary repairs can be completed. Whilst we understand that seeing temporary repairs can be frustrating, this enables us to address any immediate safety risks. A permanent repair can then be considered at a later date.

How should I report my issue?

To report a highways emergency that poses an immediate risk to the public, call either:

• Phone 0300 555 1388 (8:30am to 5pm, Monday to Friday)
• Outside of office hours 101

For all other issues, use the following form.