Street light maintenance and services

Contact our maintenance contractor if you would like to request a streetlight moved, a shield added, trees pruned or a new street light installed

SSE Contracting

Scottish and Southern Energy (SSE) are contracted to replace and maintain all street lighting for Hampshire County Council.

Light shields

Light shields can be requested to reduce light intrusion.

There is a charge for this service.

Email hampshirepfi@ssecontracting.com

Phone 0300 555 1388

Please provide the road name, town and number of the light. Light numbers are displayed on each post facing the road.

Overgrown vegetation

Where vegetation is blocking a streetlight SSE are responsible for pruning.

Email hampshirepfi@ssecontracting.com

Phone 0300 555 1388

Please provide the road name, town and number of the light. Light numbers are displayed on each post facing the road.

Move an existing streetlight

If you need a streetlight moved, for example to enable the installation of a dropped kerb contact SSE.

There is a charge for this service.

Email hampshirepfi@ssecontracting.com

Phone 0300 555 1388

Please provide the road name, town and number of the light. Light numbers are displayed on each post facing the road.

Request a new street light

SSE will consider requests for new streetlights.

Email street.lighting@hants.gov.uk

Phone 0300 555 1388

Fault reporting

Lights maintained by Hampshire County Council are labelled with our name and logo, our service provider's name and logo, and a contact telephone number.

Remote monitoring

A remote monitoring system, used to dim the lights, is also being introduced. Dimming the street lights remotely enables the light levels to be changed almost instantly from a centrally controlled base.

The scheme aims to save energy and reduce crime, using more energy efficient lamps, reduced burning hours and dimming lights to reduce carbon emissions

Some of the benefits of the project include:

  • investment in the latest technology
  • more efficient use of energy
  • improved visibility and reduced light pollution at night
  • safer streets and reduced crime
  • dimming lights by 25% from dusk to midnight and from 5am to dawn, and by 50% from midnight to 5am to reduce carbon emissions.
Service standards

A computerised monitoring system automatically checks each light every night and reports any faults directly to our PFI Service Provider, SSE Lighting Services.

For manual units night inspections are completed approximately every 14 days in the winter and every 28 days in summer.

Hampshire County Council aims to deal with faults promptly and within the following response times:

  • normal faults: attend site within three business days and repair or report more extensive repair or supply cable fault. In these cases repairs may take an additional 10 to 25 days to correct. 
  • where there is an electricity supply fault, which is the responsibility of Scottish and Southern Energy plc, the repair of these faults may take an additional 10 to 15 days to correct

The County Council also complete the following operations to keep all street lights and illuminated signs fully operational and electrically safe: 

  • planned maintenance cleaning and visual checks
  • every 24 months we carry out a visual, electrical, structural and mechanical inspection to make sure that the lights are in safe working order as well as cleaning the lantern
  • illuminated traffic bollards are cleaned three times each year during the winter months
  • lamps are generally replaced on block, every two or four years, depending on the type of lamp

Maintenance Management Plan

Lighting not maintained by Hampshire County Council

Hampshire County Council don't maintain:

  • lights on motorway and trunk roads (Highways Agency)
  • lights at military establishments (MoD)
  • lights near railway lines and stations (Network Rail)

If you are unsure who maintains the lighting in your area contact us:

Email street.lighting@hants.gov.uk

Phone 0300 555 1388

Developers

Technical documents to assist commercial building developers:

Street Lighting Maintenance Management Plan

Street Lighting Design Guide and Department Standard Specification: this document is currently being updated and will be published shortly. In the meantime for any advice email HSL@hants.gov.uk