Utility companies

Utility companies are electricity, gas, water, and telecommunication companies


Utility companies have legal powers to install and maintain their apparatus in the highway. This legislation and a series of national codes of practice and specifications exist to ensure that their work is safe and fit for purpose. Utility companies, as professional private organisations are entirely responsible for the quality of their work and must ensure that their work meets the national specifications.

All utility reinstatements have a guarantee period of two years during which any faults must be remedied at their cost. The same legislation and national codes of practice permit us to inspect a utility company’s work.

Minimising disruption

Although we cannot prevent utility companies from undertaking works we try to co-ordinate major resurfacing works with utility repairs. The new surface is usually then protected using specific legislation to prevent further excavations for up to five years.

Inspection of works by utility companies

There are approximately 100,000 holes dug in Hampshire roads each year and it is impossible to inspect all of them. The national code of practice for inspections sets out a process whereby the County Council visually inspects a random 30% sample of utility works:

  • 10% during the works
  • 10% immediately after works have completed, and
  • 10% at the end of the two year guarantee period

The utility companies pay us to undertake these inspections. If more than 10% of inspected sites fail to comply then the utility company responsible is usually required to put in place an improvement plan to try to prevent further problems occurring. We can also undertake additional random inspections on poor performing utility companies to ensure compliance with their improvement plan.

We undertake extra inspections as part of normal highway duties when we receive reports from members of the public. These additional inspections are undertaken at any stage of the reinstatements life, even after the two year guarantee period.

In accordance with the codes of practice, the inspections undertaken are mainly visual inspections and are done to check that the correct cones and signs are being used or that the surface of the reinstatement has not sunk, cracked or is not visually defective in any way. We also operate a small program of both random and targeted coring to determine compliance of the layers not visible on the surface.

Currently most utility companies operating in Hampshire are performing excellently, most operate very safe sites and very few reinstatements fail the random visual inspections set out in the national codes of practice. However, where work by a utility company is found to be non compliant the utility company is required to repair the defect at their own cost. They are also required to reimburse the County Council for its costs incurred in detecting the defect.

Inspection and monitoring of works undertaken by contractors

We undertake regular inspections of work undertaken by its own contractors to assess site safety and quality of workmanship. These inspections are similar to those done on utility company works. As with utility companies, any defects found are usually fixed by the contractor without cost to the County Council.

Companies operating in Hampshire