Do you need support with heating oil costs?

If you use heating oil to heat your home and are struggling to afford a delivery, help may be available through the Crisis and Resilience Fund (CRF).

This support is for low-income households who are at risk of running out of heating oil because of rising costs.

Priority is given to households that:

• Cannot afford the minimum cost of a heating oil delivery
• Are running low on heating oil
• Are at immediate risk of being unable to heat their home or access hot water.

The scheme aims to help people stay warm and keep access to hot water during times of financial hardship.

Am I eligible to apply?

Individuals can apply if they:

• Live full time in Hampshire (excluding those in the Southampton City, Portsmouth City and the Isle of Wight areas)
• Use heating oil as their main way of heating their home
• Are at risk of being unable to heat their home or access hot water
• Are in receipt of universal credit or pension credit OR
• Are not in receipt of any benefits but can evidence that they cannot afford the minimum order required for a delivery
• Have limited access to savings

Information that you will need to provide

When you apply you will be asked for:

• Proof of oil heating, such as a recent invoice or bank payment to an oil supplier
• Financial information, such as bank statements from the last month, recent income details, and any savings

This information will be used to determine if a household is unable to meet the cost of a delivery. Eligible residents will receive a £300 payment directly into their bank account. The money must then be used to contribute towards the cost of purchasing heating oil.

This support will not cover the full cost of a delivery but will act as a contribution towards the increased costs.

If you require this information in another format (easy read, large print etc) please email [email protected]

How can I apply?

To apply for support please contact your local Citizens Advice service