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Utilities and bills

If you are facing disconnection or can’t top up your prepayment meter, contact your supplier.

Electric and gas

  • 101 Energy Saving Tips (Centre for Sustainable Energy)
  • Understanding your energy bills (The Environment Centre)
  • Need help with energy bills? (The Environment Centre)
  • Save energy and lower your bills (GOV.UK)
  • Energy support (Citizens Advice)
  • Tips for saving money on energy bills (Hampshire County Council)
  • Waste Less, Save More (Utilita High 5)

Water

  • Check if you can pay less on your water bills (Citizens Advice)
  • WaterSure Scheme (Citizens Advice)
  • Help with bills (The Consumer Council for Water)
  • Tips to cut your water bills (The Consumer Council for Water)

Keeping warm

  • Find a warm welcome space (Warm Welcome)
  • Hitting the Cold Spots helpline (The Environment Centre)
  • Managing damp and mould (The Environment Centre)
  • Energy grants for your home (GOV.UK)
  • Keeping warm in winter (Connect to Support Hampshire)

For residents in crisis

  • Find my water supplier (Ofwat)
  • Find my energy supplier (Ofgem)
  • Get help if you’re struggling to pay your energy bills (Citizens Advice)
  • Support from community organisations

Contact the Children's Services Department

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