Complaints procedure

From the day you join the pension scheme, decisions are made under the pension scheme rules that affect you (or your dependants). When you are notified of a decision, you should check, as far as you can, that it is based on the correct details and that you agree with the decision.

If you are not happy with the way your pension scheme membership has been dealt with, or the service you have received from us, let us know as most problems can be sorted out quickly. We are happy to put right any mistake that may have occurred and an informal enquiry of this kind may save you a lot of time and trouble.

Phone 01962 845588
Email pensions@hants.gov.uk

How do I make a complaint?