Frequently asked questions

When will I receive a pension payslip?

Your payslips are available online through our Member Portal.

If you have elected to opt out of online communication, we will post you a payslip in March and April only.

Can you confirm the amount of my monthly pension?
This information will be on your most recent pension advice slip. You can view this through our Member Portal. 
I have not received my pension this month, what's happened?

If you have not received your pension, please contact us as soon as possible. Note:

  • Check the pension pay dates. If your pension is due to be paid on a Saturday, Sunday or bank holiday then we will make payment on the weekday before.
  • Note if you check your account using online banking or at an ATM (cash point), some information may not show straight away, You could try again the next day or ask your bank or building society.
  • If any mail we send to you is returned to us by Royal Mail, we will temporarily stop your pension. When you contact us, we may ask you to complete a form in the presence of a witness to ensure we are paying pension to the right person. We will start paying your pension again as soon as possible, including any payments that were missed.
  • Have you changed your bank or building society? Perhaps you did not advise us in time for the payment to be made to your new account. Please check your old account if that is the case. You could also call us to confirm if we have receive your new account details. 
How do I report the death of a pensioner?

If a pensioner has died, please telephone us on 01962 845588 as soon as possible. Other ways to contact us, and information about what will happen next, is on our webpage: Report a death

Can you confirm the amount of pension I received between certain dates?
Your payslips can be viewed through our Member Portal.  Your most recent pension payslip will tell you how much pension we pay each month. You could also check your pension P60, which is also available through the Member Portal.
What happens if I start a new job as a firefighter?

If you are in receipt of a Fire pension and you are re-employed in any capacity:

  • with any fire and rescue authority covered by the Firefighters' pension schemes or
  • as a fire civilian covered by the LGPS scheme.

Then you must:

  • inform your new employer that you are receiving a firefighters' pension and
  • advise Pension Services of your new post including your salary, grade and hours.

Your employment may affect the amount of your pension. 

Your pension could be overpaid if you do not notify Pension Services of your re-employment. If this happens, the overpayment will be recovered from future pension payments.