Contact us about the Firefighters Pension Scheme
Hampshire and Isle of Wight and West Sussex Fire and Rescue Service
- Hampshire and Isle of Wight Fire and Rescue Service
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Your employer’s payroll provider contact details
Contact the IBC Pensions Admin Team
Via ESS by raising an IBC query
IBC Pensions Admin Team
IBC Shared Services
EII Court East
Hampshire County Council
The Castle
Winchester
SO23 8UB - West Sussex Fire and Rescue Service
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Email: [email protected]
- Hampshire Pension Services
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With all queries, please provide:
- Full name
- National Insurance Number
- Date of birth
Please note: our helpline will assist with all member enquiries, but will not provide specific pension figures by telephone.
How to contact us
Send a secure message via our Member Portal.
Or:Email: [email protected]k
Phone: 01962 845588
Monday-Friday: 9:00 to 16:30
Our phone lines are closed on weekends and public holidays.Write to us at:
Hampshire Pension Services
The Castle, Winchester
Hampshire
SO23 8UB- Financial advice
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Hampshire Pension Services can give you information about your pension and the scheme regulations but we cannot give you financial or tax advice. We are not allowed to advise you to take a particular course of action when a choice arises. Instead, you may wish to seek the assistance of an independent financial adviser or tax adviser.
You can find information on choosing a financial adviser and the fees they charge at:Choosing a financial adviser | MoneyHelper
- Difficulty with hearing, speech or vision?
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If you have difficulty hearing or are speech impaired, you can contact us throughRelay UK(previously Next Generation Text Service). Visit their website for further instructions.
If you have difficulty hearing and are using a text phone, you should telephone18001followed by 01962 845588.
If you have a sight impairment, we can send you an enlarged copy of a document. We can also send a version on audio CD or in Braille. If you require further information about these options please contact us on01962 845588.