Enquiries, copies, searches
Researching your family history or a piece of local history and don’t know where to start? We can help you with all kinds of local research projects.
From self-service options to making enquiries, getting copies of documents, or requesting searches, read on to find out more about the services we offer.
Self service (using our website)
I want to know if you have anything on ….
Do you hold the information and/or documents I am interested in?
What to do
Check our website first:
Enquiry (asking for advice)
I need some advice on how to find out about …..?
I have searched your online catalogue/website but I can’t find what I am looking for
I have an enquiry about an event, room hire, offering documents etc
What to do
Make an enquiry asking for advice. We will respond to your enquiry within 5 working days.
Searches
I’d like someone to look up something in a document, book, index or film. I can provide a document reference or description and details such as name, date, place.
What to do
Make an enquiry with details of what you would like us to look up. We will check your request and respond with an online payment link; or we will provide alternative advice.
What we will do
Once we have received payment we will respond with the information found within 5 working days.
Cost
We require payment in advance.
- Searches
- £20
- per half hour (max)
Certified copy (for legal or official use)
I need a baptism certificate or a certified copy of a document (or part).
What to do
Make an enquiry providing details of the entry or document required.
What we will do
We will check your request and advise on cost and making a payment. When we have received your payment, we will send your certified copy within 5 working days.
Cost
We require payment in advance.
- Baptism certificate
- £37
- Certified transcript/copy plus certification
- £37
- per certification
Copy request
I want a copy of one or more documents and can provide reference numbers and descriptions.
What to do
Make an enquiry with your copy request.
Note that all copying is charged by the time taken to fulfil the request. Different document formats will require differing amounts of time, eg if documents require unrolling, unfolding, or flattening, more time is needed.
What we will do
We will assess your request and advise on the best approach depending on the formats and quantity of the material. We will advise on an initial charge and send you a payment link. Once paid, the order will be progressed. Note that further payment may be requested where copying takes longer than the time paid for.
Copies are sent within 10 working days after we receive your payment. Note that unless you specify otherwise, we will assume you require digital copies to be sent by email.
Cost
We require payment in advance.
- Digital photography/copy estimates
- £40
- Per hour (£20 min charge)
- Photocopies sent by post
- £48
- Per hour (£24 min charge)