How do I report a pothole?

You can report potholes online using the highways reporting form: https://www.hants.gov.uk/transport/highways/report-a-problem/potholes

What information do I need to provide when reporting a problem?

Include the exact location, description of the issue, and any photos if possible.

Can I upload photos when reporting an issue?

Yes, the online form allows you to upload photos to help identify the problem.

How do I report flooding on the highway?

Report flooding through the highways flooding page: https://www.hants.gov.uk/transport/highways/report-a-problem/flooding

What counts as a highways emergency?

Issues posing immediate danger, such as large potholes, flooding, or fallen trees.

Who do I contact for an emergency on the highway?

To report a highways emergency that poses an immediate risk to the public, call either:

0300 555 1388 (8:30am to 5pm, Monday to Friday)

101 if outside of office hours

Can I report damaged street lights or traffic lights?

Yes, use the street lighting or traffic lighting report form: https://www.hants.gov.uk/transport/highways/report-a-problem/streetlight

https://www.hants.gov.uk/transport/highways/report-a-problem/trafficlight

How do I report overgrown vegetation blocking signs or lights?

Report vegetation issues online: https://www.hants.gov.uk/transport/highways/report-a-problem/tree

Roadworks and Closures

How can I find out about planned roadworks in Hampshire?

Check planned works on the roadworks page: https://www.hants.gov.uk/transport/highways/plannedmaintenance

Who is responsible for roadworks and closures?

Roadworks are managed by Hampshire County Council or utility companies. Details are on the one.network page.

How do I report an issue with roadworks or a road closure?

Use the contact form on the highways page: https://www.hants.gov.uk/transport/highways/report-a-problem/road-works-closure

What should I do if signs or equipment are left behind after roadworks?

Report abandoned signs via the highways reporting form. https://www.hants.gov.uk/transport/highways/report-a-problem/abandoned-signs

Why are some roadworks carried out during unsocial hours?

To reduce traffic disruption, some works are scheduled overnight or at weekends.

Tracking and Updates

How can I check the progress of a problem I reported?

Use the status checker tool: https://www.hants.gov.uk/transport/highways/statuschecker/track-or-update

Can I update my enquiry with more details or photos?

Yes, you can add updates through the status checker page.

Will I receive updates after reporting an issue?

You will receive email updates if you provided your contact details when reporting.

Planned Maintenance

How does Hampshire County Council decide which roads to repair?

Roads are prioritised based on condition surveys and safety assessments.

What types of planned maintenance are carried out?

Maintenance includes resurfacing, patching, and surface dressing. Details: https://www.hants.gov.uk/transport/highways/plannedmaintenance

Why might some roads not be repaired immediately?

Priority criteria mean some roads are scheduled for future works.

Hampshire Parking FAQs

Parking Permits

Who can apply for a residents’ parking permit?

Residents living in controlled parking zones can apply for a permit. Check eligibility and zone details on the Residents’ Parking Permit page: https://www.hants.gov.uk/transport/parking/parking-permit

What documents do I need to provide?

Typically, you’ll need a recent utility bill or council tax statement and your vehicle registration document. Full details are listed on the application guidance page: https://www.hants.gov.uk/transport/parking/parking-permit

How much does a parking permit cost?

Permit costs vary by zone and type. See the permit charges: https://www.hants.gov.uk/transport/parking/parking-permit

Can I get a refund if I cancel my permit?

Yes, partial refunds may be available. Check the refund policy: https://www.hants.gov.uk/transport/parking/parking-permit

What should I do if I change my vehicle?

Update your permit details online via the permit management portal: https://www.hants.gov.uk/transport/parking/parking-permit

Are parking permits paper or digital?

Permits are now digital, linked to your vehicle registration.

Penalty Charge Notices (Parking Fines)

How do I pay a Penalty Charge Notice (PCN)?

You can pay online at Pay a PCN: https://www.hants.gov.uk/transport/parking/parking-fine

How much is a parking fine in Hampshire?

Fines vary depending on the contravention.
https://www.hants.gov.uk/transport/parking/parking-fine

Can I challenge a parking fine?

Yes, you can appeal online.
https://www.hants.gov.uk/transport/parking/parking-fine/challenge-pcn

How long do I have to pay or appeal?

You usually have 28 days to pay or appeal. Check your notice for exact dates.

What happens if my appeal is rejected?

You can escalate to the Traffic Penalty Tribunal. Details are on the appeals process page: https://www.hants.gov.uk/transport/parking/parking-fine/challenge-pcn

Parking Contraventions

How do I report illegal or dangerous parking?

Use the report a parking problem form: https://www.hants.gov.uk/transport/parking/parking-contravention

Can I report vehicles parked on pavements?

We will be unable to take any action in locations where there are no parking restrictions in place. If vehicles are parked on a footway there must be a restriction, such as yellow lines present, for us to consider a visit. If a vehicle is parked dangerously or causing an obstruction the responsibility lies with the Police.

What information should I include when reporting a contravention?

Provide location, time, and vehicle details. Photos are helpful.

Can I upload photos when reporting?

Yes, the online form allows photo uploads.

Parking Bay Suspensions and Dispensations

What is a parking bay suspension?

A temporary restriction on parking in a designated bay. Learn more on the bay suspension page: https://www.hants.gov.uk/transport/parking/suspensions

When would I need a bay suspension?

For events, building works, or removals.

How do I apply for a suspension or dispensation?

Apply online via the application form: https://www.hants.gov.uk/transport/parking/suspensions

How much does a suspension cost?

Charges vary by duration and location. See fees and charges: https://www.hants.gov.uk/transport/parking/suspensions

How far in advance should I apply?

Apply at least 10 working days before the required date.

Can a suspension be cancelled?

Yes, but cancellation fees may apply.

General Policies

Where can I find Hampshire County Council’s parking policies?

Policies are published on the parking policy page: https://www.hants.gov.uk/transport/parking/policies-reports

How often are parking services reports published?

Annual reports are available on the parking reports page: https://www.hants.gov.uk/transport/parking/policies-reports

Dropped Kerbs

What is a dropped kerb?

A dropped kerb is a section of pavement where the kerb has been lowered to allow vehicles to cross from the road to a driveway. Learn more: https://www.hants.gov.uk/transport/parking/droppedkerbs

Do I need permission to install a dropped kerb?

Yes, you must apply for permission from Hampshire County Council before installing a dropped kerb. Apply here: https://www.hants.gov.uk/transport/parking/droppedkerbs

How do I apply for a dropped kerb?

You can apply online using the dropped kerb application form: https://www.hants.gov.uk/transport/parking/droppedkerbs

How much does it cost to install a dropped kerb?

Costs vary depending on the size and location. Full details are available on the dropped kerb guidance page: https://www.hants.gov.uk/transport/parking/droppedkerbs