Annual Benefit Statements

To view your latest statement and any previous statements (if applicable) visit our Member Portal. 

You can register or sign in at: Member Portal

You can also use our Portal to:

• update your address if you have moved, 
• download your annual statement as a PDF file - which you can then print from your device, if preferred, 
• send us a secure message.

In some cases, there will be no statement available. This may be because:

• you started or left service after 31 March 2026
• we have an outstanding query with your employer following the 2026 end of year return provided by them so we do not have enough information to produce a statement at present
• we are processing your pension benefits and you will receive a letter shortly
• we are processing your retirement benefits,
• you have a deferred pension and are over your normal pension age (NPA).

If you need your statement in an alternative format, please contact us at [email protected]. 

To opt out of electronic communications, please write to us at:

Hampshire Pension Services
Hampshire County Council 
The Castle
Winchester
Hampshire
SO23 8UB

Please include your National Insurance number and date of birth in any communications so that we can identify your record. 

We strongly recommend you do not use AI tools to help you understand your annual benefit statement or any other communications sent to you regarding your pension.

The information included in your statement is complex and nuanced (although we have tried to make it as simple and accessible as possible). You might therefore think that it is a good idea to use AI tools to help you understand it – but we strongly recommend you do not do so. It is possible that the AI tool will provide you with confusing, misleading, or incorrect information; and the output it provides will not be tailored to you, your circumstances, the rules and regulations applying to the Fund, or the Fund’s administrative practices.

Should the AI tool provide you with misleading information on which you rely and suffer detriment, it is very unlikely that you will be able to recover any compensation from the AI provider and we accept no liability for any member’s loss caused as a result of members’ misuse of AI. We therefore also recommend that you do not rely solely on AI to make decisions in respect of your pension with the Fund.

Further, a common risk with publicly available AI tools is that private and confidential data may inadvertently be illegally shared. You will be putting any sensitive information belonging to you within that document at risk of being accessed in the event that the AI provider is ‘hacked’ in the future. This is therefore another reason why we strongly recommend you do not use AI tools to understand Fund communications. 

Should you have any questions about this document or anything in connection with the Fund, please contact us. If you require financial advice, please contact an independent financial adviser (IFA).