Frequently asked questions

Pensions in payment

If you cannot find the information you would like here, please contact us.

When will I receive a pension payslip?

Your payslips are available online through our Member Portal.

If you have elected to opt out of online communications, we will post you a payslip in March and April.

Can you confirm the amount of my monthly pension?

This information will be on your most recent pension advice slip. You can view this through our Member Portal.

I have not received my pension this month, what’s happened?

If you have not received your pension please contact us as soon as possible. Note:

  • Check the pension pay dates. If your pension is due to be paid on a Saturday, Sunday or bank holiday then we will make payment on the weekday before.
  • If you have checked your account using online banking or at an ATM (cash point), some information may not show straight away. You could try again the next day or ask your bank or building society.
  • If any mail we send to you is returned to us by Royal Mail, we will temporarily stop your pension. When you contact us, we may ask you to complete a form in the presence of a witness to ensure we are paying pension to the right person. We will start paying your pension again as soon as possible, including any payments that were missed
  • Have you changed your bank or building society? Perhaps you did not advise us in time for the payment to be made to your new account. Please check your old account if that is the case. You could also call us to confirm if we have received your new account details.
Can you confirm the amount of pension I received between certain dates?
Your payslips can be viewed through our Member Portal. Your most recent pension payslip will tell you how much pension we pay each month. You could also check your pension P60, which is also available through the Member Portal. 
What happens if I start a new job as police officer?
You need to tell us if you are re-employed as a Police officer after claiming your pension. Your pension will be suspended for the duration of your new role.
What is the lifetime allowance?

The lifetime allowance (LTA) is set by HM Revenue and Customs. It is the amount that you can take from all your pension savings without facing a tax charge. 

The lifetime allowance does not include state retirement pension, state pension credit, spouse's, civil partner's or dependant's pensions. It does take into account all your other pensions. 

The LTA is £1,073,100 in the tax year 2023/24. However, in the Spring Finance Bill 2023, the government removed the LTA tax charge from 6 April 2023.

The LTA framework remains in place, but the government are intending to remove this in a future Finance Bill.


How to tell us about the death of a pensioner

To tell us if a pensioner has died please telephone us on 01962 845588 as soon as possible. Other ways to contact us, and information about what will happen next, is on our page called Report a death.