Report a death

What should you do?

To report the death of a scheme member or pensioner, please telephone us on 01962 845588 as soon as possible.

Alternatively, you can complete an online form, email or write to us.

We will ask you:

  • the name of the member or pensioner,
  • their date of death,
  • their National Insurance number or pension reference number,
  • if relevant, the name of the member's surviving partner and any dependent children,
  • the name of the informant or the person dealing with the estate, their relationship to the deceased person,
  • name, address and telephone number of the person we should write to.

What happens next?

Within 3 working days, we will write to the contact address given. We will:

  • ask for a copy of the death certificate (a clear photocopy is acceptable), and other certificates we may need (for example, a marriage certificate),
  • tell you if death benefits are payable,
  • send claim forms for partner's and dependant's pensions, if appropriate,
  • ask about anything else we need to know.

If the deceased person was a pensioner:

  • the pension payments will be stopped as soon as possible,
  • if any pension has been overpaid, this will need to be reclaimed, we will send you details in writing.

If death benefits are payable:

Once we have received:

  • the fully completed claim form(s), and
  • any certificates that we have requested,

we will assess the benefits due and write to the affected parties within 15 working days.

Forms and useful links