Contact us about the LGPS

How to contact us

Send a secure MyMessage via our Member Portal:

Member Portal

Or:

Email: [email protected]

Phone: 01962 845588

Monday to Friday: 09:00 to 16:30 
Our phone line are closed on weekends and public holidays.

Write to us at:

Hampshire Pension Services
The Castle, Winchester
Hampshire
SO23 8UB

Acting on a member's behalf?

Some Members ask relatives or friends to help with their financial affairs. 

To allow someone to discuss your pension details with us, we require a completed Letter of Authority on record (available here)

To enable someone to make changes to your pension record (e.g. address or bank details), we need evidence of:

• Power of Attorney, or 
• Court of Protection Order. 

For guidance on setting up a Power of Attorney, visit: www.gov.uk/power-of-attorney

Difficulty with hearing, speech or vision?

If you have difficulty hearing or are speech impaired, you can contact us through Relay UK (previously Next Generation Text Service). Visit their website for further instructions.

If you have difficulty hearing and are using a text phone, you should telephone 18001 followed by 01962 845588.

If you have a sight impairment, we can send you an enlarged copy of a document. We can also send a version on audio CD or in Braille. If you require further information about these options please contact us on 01962 845588.

Financial advice

Hampshire Pension Services can give you information about your pension and the scheme regulations but we cannot give you financial or tax advice. We are not allowed to advise you to take a particular course of action when a choice arises. Instead, you may wish to seek the assistance of an independent financial adviser or tax adviser.

You can find information on choosing a financial adviser and the fees they charge at: Choosing a financial adviser | MoneyHelper