How to contact us
- Send a secure message via our Member Portal
Or contact us in one of the following ways, including your full name and either your National Insurance number or pension payroll number:
- Monday to Thursday: 08:30 to 17:00
- Friday: 08:30 to 16:30
We are closed at weekends and public holidays.
Visiting our office
Most queries can be answered by phone, email or letter. In exceptional circumstances, we may arrange for you to visit and discuss your query in person. Please always contact us first so that we can prepare any information that may be helpful, and see if there is anything that you need to bring with you.
Hampshire Pension Services is based in The Castle, Winchester and is easily accessible by road or rail. We are within walking distance of the railway station.
When you arrive please report to The Main Reception, Sussex Street entrance, The Castle, Winchester, SO23 8UB.
Difficulty with hearing, speech or vision?
If you have difficulty hearing or are speech impaired, you can contact us via Relay UK (previously Next Generation Text Service). Please visit their website for further instructions.
If you have difficulty hearing and are using a text phone, you should telephone 18001 followed by 01962 845588.
If you have a sight impairment, we can send you an enlarged copy of a document. We can also send a version on audio CD or in Braille. If you require further information about these options please contact us.