Member Portal
Our primary method of communication with members is electronic so we encourage all members to use our Member Portal to stay up to date. This online Portal gives members the ability to securely access information on their pension at any time of day.
The benefits of accessing your information through our Member Portal include the ability to:
- Add or amend an 'expression of wish' for payment of a death grant
- Change your address, name or marital status
- Securely view Annual Benefit Statements
- Request a retirement estimate
- Complete a Membership Option Form
- Complete a Retirement Declaration Form
- Complete a Preserved Refund Claim Form
- Contact us securely with your enquiry (My Messages)
- Send us documents relating to a proposed transfer in of previous pension benefits
- View your service (Service from 1 April 2014 does not affect your pension. You do not need to tell us if this service is incorrect unless you are eligible for the McCloud remedy)
- View the progress of us bringing your pension into payment by using the 'Track my case' function.
And for pensioners to:
- Securely view payslips and P60's
- Update your bank details
- View tax code changes
- How to register
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- Go to https://mypensionportal.hants.gov.uk/
- Click on 'Register'
- Accept Terms and Conditions and Cookies
- Select the appropriate scheme in the drop-down list
- Enter your details, as prompted - please use your personal email address to register, so we do not lose touch with you if you change your employment.
- Once you have submitted your details, we will send an One Time Passcode by SMS or email (if we don't hold a mobile number for you) that is valid for 30 minutes.
- Activate your account
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Now you have received your One Time Passcode, you can activate your account to obtain full access.
- Go to https://mypensionportal.hants.gov.uk/
- Enter the One Time Passcode into the field provided (this code is valid for 30 minutes)
- Once you have entered your One Time Code, click done and you'll be returned to the Member Portal log in page
You will now be able to access and update your account
- Member Portal videos - how to guides
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Video Description 
Provide guidance on how to register for our Member Portal
Provides guidance on how to reset your user details for our Member Portal.
Provides guidance on how to complete a membership option form on our Member Portal.
Provides guidance on how to complete a retirement estimate on our Member Portal.
Provides guidance on how to complete a retirement declaration form.
- Members' guides