Employer Hub
The Employer Hub gives employers access to the records they look after as well as the ability to update these records.
The current access will allow employers to:
- view the pension records for all the employees they look after
- complete a notification of joiner form
- complete a notification of leaver form
- inform us of 50/50 section membership
- inform us of an AVC commencement
- update any hour changes
- notify us of absences
- make any changes to the payroll number
- make any changes to the job description
- run reports (Member Portal and Death Grant information)
- run list of Members by Employer report
- upload completed documents (Ill-health Certificate, EIRA form, Leaver form, Opt Out form, Estimate Request Form, and CETV Request Form)
- run estimates of pension benefits (where additional training has been given)
Access to the system is via a web link, so there is no need for employers to have any additional software on their current systems. You will need access to the internet.
There are different levels of access depending on your job role. Some users may only need read-only access so they can view records. Some may need access to amend records.
- User guides
- Support routes
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Phone 01962 845588
Email: [email protected]
Please email us for support with the following:
- to request Hub account access to be set up
- problems logging onto your Employer Hub account
- errors when using the Employer Hub
- queries on the output figures of a retirement quote
- to request confirmation that a process has been submitted correctly
- if you need support when completing any processes/forms
- if you need support navigating the Employer Hub
Availability
- Monday to Friday: 9:00am and 4:30pm
The Employer Hub is not supported outside of these times. Sometimes the Employer Hub must be taken down. If this happens, you will be sent an email to let you know.
- Housekeeping
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Users must make us aware if access to the system is no longer required by emailing [email protected].