Changes to past member circumstances

Changes to my circumstances

If you change any of your personal details, it is important that you let us know as soon as possible. The easiest and most secure way to do this is through our Member Portal where you can change:

  • your address, name or marital status,
  • your 'expression of wish' for payment of a death grant.

Member Portal

If you cannot access our Member Portal, then you can still write to us - see below.

Change of address

You can download a "change of personal details form" and post it to Pension Services.

Or you can write to us. Please include:

  • your name and National Insurance number
  • new address and old address on the letter

We will update our records and send you a letter acknowledging the address change.

Change of name or gender

If you have changed your name, complete a "change of personal details form" and enclose a clear photocopy of the relevant certificate. For example, your marriage or civil partnership certificate, or change of name deed.

Alternatively, you can write to us including:

  • your old name and new name,
  • your National Insurance number,
  • clear photocopy of the relevant certificate.

If you have legally changed gender, complete a "change of personal details form" and enclose a clear photocopy of your gender recognition certificate. Alternatively, you can write to us at Pension Services and include:

  • your old name and new name (if applicable),
  • your National Insurance number,
  • copy of your gender recognition certificate.
Change of partnership status

If you marry or enter into a civil partnership, send us:

  • a clear photocopy of your marriage or civil partnership certificate,
  • include your National Insurance number.

If you divorce or your civil partnership is dissolved, send us:

  • a clear photocopy of your decree absolute or final order,
  • include your National Insurance number.

If you have a cohabiting partner, they may be entitled to receive a survivor's pension if:

You do not have to complete a form to nominate a cohabiting partner for entitlement to a cohabiting partner's pension. However, you can do this to assist your pension provider, see: Nomination of cohabiting partner.

Change of nomination details

If you wish to change your death grant expression of wish form, please complete the following form and return to Pension Services.

Divorce
If you are divorced or about to divorce and need information about divorce, a cash equivalent transfer value or pension sharing, see the divorce page.