Frequently asked questions

How do you join your local library?
Joining the library - Become a Hampshire Library Member

How do you reserve a book or item at your local library?
Item Reservation - Reservations and inter-library loans

How do you renew a book or other loaned item at your local library?
Renew item - Renew a book or other loaned item

How do you reset your pin?
PIN Reset - Find your PIN

How do you re-register your library membership?
To ensure that the data we hold is accurate we require all members to re-register their membership every three years. This is easy to do online or can be done for you in a library. Watch this video to find out how to re-register online.

How do you opt in for email reminders?
Automated reminders are sent by email to customers aged over 18 to those who have opted in. You can opt in by logging into your account, select the option for 'personal details' and then 'other details' and ensure the box is ticked beside 'Receive library notices via email'. These are courtesy emails and should not be relied upon to manage the return of loaned items.

How do you book a resource or hire a room at your local library?
Book a resource - Hire a room at the library

Do you accept book donations?
We are unable to accept donations of books or magazines from customers or authors, with the exception of non-fiction books about Hampshire and fiction books that have Hampshire as the main setting.

What do you do if you have any comments or complaints regarding the library service?
Complaints/Comments - Contact the Council