Older person's bus pass
Find out if you’re eligible and how to apply for and renew an older person's 'blue stripe' bus pass
- Who can apply
- Women at pensionable age
- Men at the pensionable age of a woman born on the same day
- When you can use your bus pass
The older person’s bus pass entitles you to free travel on bus services throughout England, including London, from 9.30am to 11pm Monday to Friday and all day at weekends and on public holidays.
You can also use your bus pass on these Community Transport services:
- Call and Go, for half fare travel
- Dial a Ride, for half fare travel
- Fleet Link, Yateley Shopper and Eastleigh Parish Links, for half fare travel
- Park and Ride services that are registered as local bus services (though you must still pay for the parking).
- Hampshire County Council Taxishare and carshare schemes.
For more information on the above and other community transport services in your area, including those that do not accept bus passes, please use our Community Transport search.
Extra eligibility criteria may apply for each of these, please see individual services for information.
The use of this pass on Community Transport services is an enhancement to the national scheme and is only available to Hampshire residents (excluding Southampton and Portsmouth) for journeys taking place within the county.
Older person’s bus passes are not valid on:
- reserved seat services i.e. coaches.
- temporary services running for less than six weeks (e.g. shuttle buses to special events and some tourist services e.g. New Forest Tour Bus)
- taxis, rail services, ferries, shopmobility, voluntary car schemes and the Hedge End Park Minibus Service
- Renewing your bus pass
If you continue to use your pass, Hampshire County Council will send you a new one automatically prior to the expiry date of your current pass. If you do not use your pass for an extended period, you remain eligible for a pass but may need to email firstname.lastname@example.org or call 0300 555 1376 for your address to be confirmed before your new pass is issued. Should your circumstances, address or appearance alter before this date please contact this officer as soon as possible.
If you are moving into Hampshire you will need to apply as a new customer.
If your health circumstances change you may be able to swap an older person’s bus pass for one of the disabled person’s concessions providing you meet the eligibility criteria. You will need to complete a new application form providing evidence of your disability and return your current pass.
- Moving house
If you have a bus pass and move house, please email email@example.com or call 0300 555 1376 to let us know your new address.
- Lost, damaged or stolen pass
If your pass is not scanning it is likely that the internal chip has been damaged. You will need to pay for a replacement pass.
If you believe your bus pass is lost or stolen:
- contact the bus company to ask if someone has handed it in
- check your home and personal belongings. Many customers find their pass after they report it missing
The cost of a replacement pass is £11.50.
We do not pay refunds if you find your pass later on.
If the pass has been stolen, the replacement is free if you reported the incident to the police. We will ask you to tell us the crime reference number.
We will send the replacement pass to you within 10 working days.
If you have moved address since your current bus pass was issued and have not notified the County Council of the new details, then you need to contact the bus pass team via email or telephone to update your address before ordering your bus pass online.
Apply and pay by phone on 0300 555 1376.
To apply and pay by post, print and complete the application form.
Send it to us with a cheque or postal order for £11.50 made payable to Hampshire County Council. Write your name and date of birth on the back of the cheque. A photo is not required, but you can send a new one if you want to.
Bus Pass Team
PO Box 696
- Apply for a bus pass
The link at the bottom of this section will enable you to apply on-line OR print a paper application form indicated below to apply manually. Before you go any further please read the following information which is important to your application.
You will need to provide:
- a current passport sized colour photograph with your name and date of birth printed on the back
- proof of Hampshire address (e.g. copy of your driving licence or utility bill)
- proof of age (e.g. a copy of your driving licence or letter from the State Pension Service confirming your eligibility for state pension) i.e. a driving licence will cover both age and address.
If you don’t have the above documents, you will need to provide alternative evidence. Your name and address must be the same as provided on your application form.
To apply by post please send a completed application form and all the relevant documents to: Bus Pass Team, PO Box 696, Fareham, PO14 9PD.
Please do not send original documents, they will not be returned to you.
Upon receipt we will review your application and if successful the bus pass will be posted to you within 10 working days. We will contact you if further information is required.