How are we doing?

Our standards

Type of case Our standard
Retirement 15 working days
Estimate 15 working days
Divorce 15 working days
Transfers and interfunds 15 working days
Death 10 working days
Refund 15 working days
Rejoiners 20 working days
Deferred 40 working days

From April 2018 we've reduced our standard turn around time for the following processes from 20 to 15 working days:

  • retirement
  • estimate
  • divorce
  • transfers and interfunds

Our current performance - 2019 to 2020

Quarter 4 

Hampshire

Type of case Time to complete (days) Total On target? (%)
 0 to 5 6 to 10 11 to 15 16 to 20 21 to 30  31 plus
Retirement 102 69 48 0 0 0 219 100.00
Deferred retirement 75 84 146 0 0 0 305 100.00
Estimate 198 308 209 0 0 0 715 100.00
Deferred 50 17 78 209 1,171 0 1,525 100.00
Transfers in & out 51 24 29 0 0 0 104 100.00
Divorce 44 36 15 0 0 0 95 100.00
Refund 248 27 8 0 0 0 283 100.00
Death 195 35 59 0 0 0 289 100.00
Grand total  3,535

West Sussex

Type of case Time to complete (days) Total On target? (%)
0 to 5 6 to 10 11 to 15 16 to 20 21 to 30 31 plus
Retirement 54 18 23 0 0 0 95 100.00
Deferred retirement 43 41 59 0 0 0 143 100.00
Estimate 61 98 167 0 0 0 326 100.00
Deferred 87 14 34 61 602 0 798 100.00
Transfers in & out 36 17 20 0 0 0 73 100.00
Divorce 17 20 3 0 0 0 40 100.00
Refund 157 26 16 0 0 0 199 100.00
Death 81 31 17 0 0 0 129 100.00
Grand total 1,803

2018 to 2019