2019 Annual Benefit Statement - Frequently Asked Questions (FAQs)

Local Government Pension Scheme (LGPS)

The 2019 annual benefit statements are now available to view on your Member Portal account. This will provide details of your pension benefits as at 31 March 2019.

If you have not registered for Member Portal then you can do this by following the instructions available on our website.

If you have previously opted out of receiving your information online then a printed statement will be sent to you at your home address.

No statement available?

In some cases there will be no statement available. This may be because:
  • You started or left service after 31/03/2019
  • We have an outstanding query with your employer following the 2019 end of year return provided by them. This will mean we do not have the information to produce a statement at this time

Query with your annual benefit statement

If you have a query with your annual benefit statement, please refer to our Annual Benefit Statement FAQs  in the first instance. If your question cannot be answered by using this you should:
  • Contact your employer if your query is to do with incorrect pay or service history, as this is provided to the pension fund by your employer and can only be corrected by them
  • Email pensions@hants.gov.uk if your query is about anything else to do with your statement

If you do not wish to register to receive your information online, you will need to opt out in writing (not email). Please include your national insurance number on your letter so that we can identify your record. Letters should be sent to:

Pensions Services
Hampshire County Council
The Castle
Winchester
Hampshire
SO23 8UB