Complaints procedure
From the day you join the pension scheme until the day your benefits are paid, decisions are made about your pension membership and benefits. Some decisions are taken by your employer, for example, what contribution rate you will pay or whether to allow retirement on ill health grounds. Hampshire Pension Services (HPS) also makes decisions about how to apply the LGPS regulations while processing your pension information and calculating paying your benefits.
When you are notified of a decision about your pension, you should check, as far as possible, that it is based on the correct information and that you understand and agree with the details. If you are not happy then you can ask for the decision to be looked at again.
It is most important that you make your request to the authority who made the original decision - this can be either your employer or HPS. If your employer made the decision, you will need to contact them directly to ask for details of the procedure to follow.
If you are not happy with the way that HPS have dealt with your pension benefits, or with the service you have received from us, please let us know as most problems can be sorted out quickly. We are happy to put right any mistake that may have occurred and an informal enquiry of this kind may save you a lot of time and trouble.
Phone: 01962 845588
Email: [email protected]
