Customer Service Excellence (CSE)
Pension Services achieved another 3 years of the CSE certification, following a full assessment in January 2024.
The assessor praised Pension Services for driving continuous improvement of customer service. They achieved full compliance for this assessment. In addition, they obtained "compliance plus" ratings in 6 areas, by using member feedback and staff insight to improve services.
Some of the key strengths mentioned in the report are:
- continually striving to put customers at the heart of everything they do,
- high levels of empowerment amongst staff to deliver excellent service,
- improving existing channels to services as well as creating new ones.
Pension Services continue to work on areas of development suggested in this full assessment. We will strive to further improve our high standard of customer service by our next assessment.
See how we are doing.
