Customer Service Excellence (CSE)

Pension Services achieved another 3 years of the CSE certification, following a full assessment in January 2024.

In January 2025 a first-year annual review against the CSE Standard was conducted. The aim was to establish whether the areas of strength awarded Compliance Plus in 2024 continued to be embedded in the way Hampshire Pension Services (HPS) operated. In addition, it provided the Assessor the opportunity to recognise the improvements made over the course of the year.

Following the review HPS not only retained the 6 “compliance plus” ratings awarded in 2024 but achieved 2 more in the Customer Insight category.

HPS will continue to work on the areas of development suggested following this first-year annual review. We have chosen to remain engaged with the Customer Service Excellence (CSE) Standard as a tool to continuously improve our customer facing processes and to seek ongoing external accreditation for the adherence to the CSE Standard.

See how we are doing.