Hampshire Pension Services engages with the Customer Service Excellence (CSE) Standard as a tool to continuously improve its customer-facing processes and to seek ongoing external accreditation for meeting the standard.
Earlier this year, a second-year review against the CSE Standard was conducted. Following the review, not only did Hampshire Pension Services retain all eight "compliance plus" ratings, but we achieved another in the Information and Access category. This new rating recognised that the range, content and quality of our verbal, published and web-based information has been improved to meet customer need.
For further information, please see this section of our website: Customer Service Excellence (CSE)